Asus Tablet/Laptop Troubleshooting

TL;DR

This guide covers common problems with Asus tablets and laptops, including battery issues, slow performance, Wi-Fi connectivity, screen problems, and software updates. It provides step-by-step instructions to diagnose and fix these issues.

1. Battery Problems

1. Check Battery Health: Use the Asus Battery Health Charging app (usually pre-installed). If it shows a significant reduction in capacity, consider replacing the battery.
   • Open Settings → Battery → Battery health.
2. Power Settings: Adjust power settings to conserve battery life.
   • Reduce screen brightness.
   • Turn off Bluetooth and Wi-Fi when not in use.
   • Close unused apps running in the background.
3. Background Apps: Limit background app activity.
   • Open Settings → Battery → Battery usage per app and restrict apps you don’t need running constantly.
4. Charging Port: Inspect the charging port for debris or damage.
   • Use a different charger and cable to rule out faulty hardware.

2. Slow Performance

1. Restart Your Device: A simple restart can often resolve temporary slowdowns.
2. Close Unnecessary Programs: Close apps you aren’t using, especially resource-intensive ones.
   • Press Ctrl + Shift + Esc (on laptops) to open Task Manager and close unwanted processes.
3. Disk Cleanup: Remove temporary files and unnecessary data.

   disk cleanup

   • Type ‘disk cleanup’ in the Windows search bar and run the utility. Select your system drive (usually C:) and check boxes for temporary files, recycle bin, etc.
4. Uninstall Unused Programs: Remove programs you no longer need.
   • Open Settings → Apps → Apps & features and uninstall unwanted applications.
5. Defragment Your Hard Drive (HDD only): If your laptop has a traditional hard drive, defragmenting can improve performance.

   defrag C: /O

   • Type ‘defrag’ in the Windows search bar and run Disk Defragmenter. Select your system drive (usually C:) and optimize it. This step is not needed for SSDs.

3. Wi-Fi Connectivity Issues

1. Restart Your Router: Power cycle your Wi-Fi router.
2. Check Wi-Fi Settings: Ensure Wi-Fi is enabled and you’re connected to the correct network.
   • Click the Wi-Fi icon in the system tray and select your network.
3. Update Network Drivers: Outdated drivers can cause connectivity problems.

   devmgmt.msc

   • Type ‘devmgmt.msc’ in the Windows search bar to open Device Manager. Expand ‘Network adapters’, right-click your Wi-Fi adapter, and select ‘Update driver’.
4. Reset Network Settings: Resetting network settings can resolve configuration issues.
   • Open Settings → Network & Internet → Status → Network reset.

4. Screen Problems

1. Check Display Settings: Ensure the correct resolution and refresh rate are selected.
   • Right-click on the desktop → Display settings.
2. Update Graphics Drivers: Outdated graphics drivers can cause display issues.

   devmgmt.msc

   • Type ‘devmgmt.msc’ in the Windows search bar to open Device Manager. Expand ‘Display adapters’, right-click your graphics card, and select ‘Update driver’.
3. External Display: Connect an external monitor to see if the problem is with the laptop screen or the graphics card.

5. Software Updates

1. Check for Windows Updates: Install the latest Windows updates.
   • Open Settings → Update & Security → Windows Update and click ‘Check for updates’.
2. Asus Software Updates: Use the Asus MyASUS app to check for driver and software updates specific to your device.