The US economy is slowly gaining traction, but IT budgets are likely to remain flat or only have modest increases for the near term. IT personnel will continue to look for ways to make the organization and infrastructure run more efficiently. CIOs will definitely focus on projects that provide a substantial return on investment and on high-visibility projects those that have a significant impact on the most number of employees possible. The trend is continuing in the IT group with tasks, such as password reset and requesting access to distribution list, network shares, and specific applications.”]