This weekend, Coke announced it detected a potential breach affecting 74,000 people, due to stolen laptops. The company admitted that the potential breach was discovered when recovering laptops from a former employee. The big lesson in this breach is process accountability. Organizations of all sizes have a myriad of documented processes and informal ways of doing things. The driving need for process visualization is to enforce process accountability, we need process visibility. To get a handle on our data (and information) and provide better ways to focus on what people really need, here are a few questions to guide discussions.”]