Airlines are scrambling to adapt to the ever-shifting effect of the coronavirus on their operations. Would-be travelers, already frustrated by having their plans upended, are all expecting the same level of speedy and efficient customer service. Chatbots and other intelligent digital tools are saving the day for a number of airlines during the pandemic. Customer care and compassion are the antidotes to fear, said APEX/IFSA CEO Dr. Joe Leader. He encourages airlines to implement single pass customer service so that customers are not left to tax the lines of communication via HUCA until their issue is resolved.”]
Source: https://apex.aero/articles/airlines-chatbots-automate-customer-service-requests-soar/