New Zealand-based Touchpoint Group is investing $500,000 to develop “the world’s angriest artificial intelligence machine” Telecoms, insurance firms and one of Australia’s biggest banks are handing over “reams of real-life customer interactions” Data scientists will work on the platform and algorithms that, by the end of next year, “will simulate hundreds of millions of angry customer interactions that will help companies better understand the behaviors and processes that trigger customer outbursts” The angry AI project has been dubbed “Radiant” from Isaac Asimov’s Foundation science fiction novel series.”]