Self-service password reset (SSPR) solutions can significantly assist in providing the tools that remote workers need to service their accounts. There can be challenges with enrollment and other issues. SSPR solutions can help to ease the burden of helpdesk teams and free them up to give needed attention to other issues remote workers may be facing. Using various forms of alternative identification methods, an end-user can validate their identity in such a way that allows the SSPr solution to perform password resets on their behalf.
Source: https://thehackernews.com/2020/09/self-service-password-reset.html