A self-service password reset (SSPR) solution can be a quick win for IT staff who are now supporting both on-premises and remote workers and taking care of other normal daily tasks. The global pandemic and shift to a mainly remote workforce have led to increased workloads on IT staff. Adopting an SSPR solution helps to minimize the overall number of calls to the IT service desk. With the high cost of password resets, these calls could potentially cut service desk calls by up to 50%.
Source: https://thehackernews.com/2020/10/password-reset-software.html