RBS Group uses Nuance voice biometrics technology to quickly detect fraud attempts coming into its call center, and disrupt organized crime activities across all its customer engagement channels.Download this case study and learn how to use voice biometric to get a clearer view of customer and fraudster behavior, so you can keep genuine customers protected and take the fight to the criminals who are targeting accounts. Learn how to protect genuine customers from fraud by using the technology to keep a clear view of fraud and customer behavior.”]
Source: https://www.bankinfosecurity.com/whitepapers/how-rbs-group-fights-fraud-protects-customers-w-5220