IBM is helping customers improve fraud detection, investigation and resolution. IBM’s Global Marketing Leader, Insurance, at IBM, says technology is a two-edged sword. Banigan: “Insurers, rightfully so, want to make things more convenient for their policy holders” Banigan says. “They want to improve engagement with them through technology and approaches like connected devices – the Internet of Things. They want to use technology and approach like connected device – the internet of Things” IBM: “What’s wrong with many traditional counter fraud solutions.”]