More than 60 percent of respondents say they’ve been locked out of Internet sites, and about half add it took a long time to reset a username or password. 70% of respondents in the U.S. and U.K. gripe that passwords are too long or complex. Americans like using messages received on their mobile devices; British favor identity cards; Germans prefer biometrics. The Ponemon Institute for Nok Nok Labs conducted a survey of consumers in the United States, Britain and Germany.”]
Source: https://www.govinfosecurity.com/users-favor-new-forms-authentication-a-5692