Security experts have been warning of upticks in call center fraud targeting banking institutions. A new scheme recently identified by a credit union in the Northwest demonstrates that fraudsters sometimes use tactics that take advantage of callers misdialing numbers. Scammers appear to have intentionally set up their scam on phone numbers directly below and directly above the credit union’s main number, an executive says. The main lesson: Ensure customers and members know to call their banks or credit unions when something seems amiss with a call-center interaction, he adds.”]
Source: https://www.bankinfosecurity.com/call-center-scams-on-rise-a-7497