The Intelligence Network is working hard to find new ways to disrupt social engineering mechanisms. The network has identified four key themes / issues that the cyber and fraud communities must look to address. Verified identity – the ability for an individual to verify the identity of an organization over digital channels is central to reducing our vulnerability to cyber fraud. Norms and consistency – while some organizations can unilaterally change the expectations for their security (e.g. HM Revenue and Customs commitments on the use of email) most cannot set norms and expectations in isolation.”]