Esure is to use technology that recognises when a speaker is under stress in a bid to detect fraud. The company hopes using voice risk analysis (VRA) technology will speed genuine claims, cut fraud and make its claims process more efficient. VRA identifies micro changes in the voice that can occur when a. speaker is showing higher levels of stress – will be used by esure from 4 December. Company keen to emphasise that the technology is a’stress detector’ not a lie detector.”]
Source: https://taosecurity.blogspot.com/2003/11/voice-based-fraud-detection-register.html