Kevin Pratt, senior managing consultant in identity and access management at IBM, has heard countless stories from clients who tried to deploy an IAM tool without first considering users needs and their pain points. Pratt: Enterprise Design Thinking helps us achieve better user experiences, delivers programs at scale and does this in a faster time frame. IAM projects usually fail due to lack of user acceptance due to the need to align IAM work with the needs of your users and the business, he says.”]
Source: https://securityintelligence.com/design-your-iam-program-with-your-users-in-mind/