Social engineering has been a cyber attack vector for years. Social engineering is a way of getting into systems when actual hacking doesnt work. Ruhr University Bochum researcher Ashar Javad demonstrated the possibilities offered by Facebooks Lost my password / trusted friends feature. He created a fake account (the victim) on a number of different social networks and tried to get customer support representatives to give the attacker (in this case him) full access to the victim’s account.”]
Source: https://informationsecuritybuzz.com/news/how-to-social-engineer-a-social-network/