Remote Monitoring and Management software is one of the go-to products for the types of IT shops that externally support small-to-medium-sized businesses. RMM tools allow those external IT shops, called Managed Service Providers or MSPs, to do much of their work remotely. With a good RMM, the IT experts working at an MSP do not need to physically visit a client to fix their computer or to address any help tickets. It also means that MSP’s can fix critical problems for their clients as they arise, rather than having to take scheduled, scheduled, physical trips on a rotating basis just to find out whether a clients machines and networks are operating smoothly.”]
Source: https://blog.malwarebytes.com/malwarebytes-news/2021/05/rmm-software-what-is-it-and-do-you-need-it/