GoDaddy Account Logs: Accessing Your Own Data

TL;DR

Generally, you can access your own GoDaddy account logs directly through their support system or online tools. You don’t usually need a subpoena for this. However, the level of detail available varies and they may require verification to ensure it’s really you requesting the information.

Accessing Your GoDaddy Account Logs

1. Log into your GoDaddy account: Start by signing in at https://www.godaddy.com using your username and password.
2. Check the Activity Log (if available): Some GoDaddy accounts have a built-in activity log.
   • Navigate to My Products or Account Settings.
   • Look for sections like Activity History, Recent Actions, or similar. The exact location varies depending on your account type and products.
   • This log might show things like login times, changes to domain settings, billing updates, etc.
3. Contact GoDaddy Support: This is the most reliable method.
   • Go to https://www.godaddy.com/help and find their support options (usually chat, phone, or email).
   • Explain that you need access to your account logs for security purposes or troubleshooting. Be specific about what information you’re looking for (e.g., login history, IP addresses used, changes made to DNS records).
   • Important: Be prepared to verify your identity. GoDaddy will ask questions to confirm you are the legitimate owner of the account. This is standard security practice. They may request details like:
     • Account registration information (name, address, email)
     • Last four digits of a payment method on file
     • Answers to security questions
4. Specific Log Types and How to Request Them:
   • Login History: Ask support for a list of recent login attempts, including dates, times, and IP addresses.
   • DNS Changes: If you’ve made changes to your domain’s DNS records, request a log showing when those changes were made and by whom (if possible).
   • Billing History: You can usually access billing statements directly through your account, but if you need more detailed information about specific transactions, contact support.
   • Support Ticket History: This is generally accessible within your GoDaddy account under a Support or Help section.
5. Email Logs (if applicable): If you’re using GoDaddy’s email services, accessing detailed email logs can be more complex.
   • GoDaddy may not provide raw email logs for privacy reasons.
   • You might be able to see a summary of sent and received emails through your webmail interface.
   • For deeper analysis, you may need to use third-party tools or contact support to investigate specific issues (e.g., bounced emails).

What You *Don’t* Need

You generally do not need a subpoena to access your own account logs at GoDaddy. A subpoena is typically required for accessing someone else’s information.

Important Considerations

• Data Retention: GoDaddy has data retention policies, meaning they don’t keep logs indefinitely. The amount of historical data available may be limited.
• Privacy: Be mindful of privacy concerns when requesting and reviewing account logs.
• cyber security: If you suspect unauthorized access to your account, report it immediately to GoDaddy support and change your password. Consider enabling two-factor authentication for added security.