Microsoft cloud databases containing 14 years of customer support logs exposed 250 million records to the open internet for 25 days. The database contains a wealth of phishing- and scam-ready information in plain text, including: Customer email addresses, IP addresses and physical locations, descriptions of customer service claims and cases, case numbers, resolutions and remarks, and internal notes marked confidential Microsoft said it is in the process of notifying affected customers. The data could be valuable to tech support scammers, in particular, according to Comparitech researcher Paul Bischoff.
Source: https://threatpost.com/microsoft-250m-customer-service-records-open/152086/