This is the first time in the history that MSPs are evolving as their small and medium business (SMB) is evolving. The most commonly reported trend for MSP is that of the most common MSP of the fifth annual Global State of the MSP report. The report is based on an independent survey of more than 1,800 MSPS worldwide, the report reflects how MSP’s is evolving as a small and very different MSP-SMB (SPS) report.
Source: https://www.helpnetsecurity.com/2021/07/30/top-priorities-for-msps/