Denial is usually only a temporary defense for the individual (or support team) To move beyond this stage, you must keep support teams focused on positive actions. Many support units will deflect ownership of the findings by challenging your right to scan their devices on their networks. Ownership of the risk and accountability for remediation are the themes in this stage. The support team begins to understand the certainty of the emergence of new vulnerabilities — and how big the problem is. Regression through the stages is normal, but as long as you are armed with the knowledge, you can help your support teams get through them.”]
Source: https://www.darkreading.com/analytics/tech-insight-the-five-stages-of-vulnerability-management