David Pollino, enterprise fraud prevention officer at Bank of the West, talks at the RSA Conference 2015. He discusses steps he’s taken to ensure that security does not adversely impact customer convenience. Pollino has a strong background in information security and combating online fraud. The more banks and credit unions can do on the back end to authenticate users and secure accounts through analytics and transaction monitoring, the happier their customers will be, he says. He also discusses how to get customers more involved in fraud prevention and security.”]
Source: https://www.cuinfosecurity.com/balancing-customer-convenience-security-a-8170