Businesses that fail to take the old Latin adage caveat emptor seriously do so to their extreme peril. With margins narrowing, competition increasing, appetite for risk dwindling, a growing number of vendors seem to focus on taking advantage of their customers. Cloud providers are now offering no service levels whatsoever, stating that they will simply use reasonable efforts to make the service available for use. Cloud service providers are offering service levels that are so narrow and have such trivial remedies for failure to achieve them that the service levels provide no real protection.”]
Source: https://www.csoonline.com/article/3209152/know-the-real-price-of-vendor-contracts.html