The way we approach — and explain — the program, process, and results goes a long way toward acceptance and success. We’re part of a team, and this is ultimately an opportunity to make it easier for people to do their jobs — not continue to tell them no and block them. A key to success is developing an accurate understanding of how people use the systems and resources we need to protect. It’s the difference between constant reaction (sometimes considered practice) and steady improvement. These benefits are possible when we know what “normal” looks like.”]