“Utility” is the ability of a product to change the way we work, make us more effective, keep us safer. Cops interact differently with technology based on their assignment, their stress level and their time pressure. Building technology for cops is not the same as building technology for school buses, banks, manufacturing firms or, in fact, anyone who isn’t the cops. We recommend that anyone selling technology to law enforcement get out with the fuzz and take not just a ride-out, but a series of ride-outs.”]
Source: https://www.csoonline.com/article/2128450/selling-technology-to-cops–part-4–building-in-utility.html