CIOs say their tech support teams are, on average, 42% smaller than what they would consider ideal. Currently, the mean ratio of internal end users to technical support employees is 112 to 1. Small firms are furthest from their ideal technical support ratio, while midsize companies are closest. Dice.com currently lists 77,365 available tech and engineering jobs, including full-time, part-time and contract positions. That’s up 25% from last April, when Dice listed 62,067 open tech jobs.”]
Source: https://www.csoonline.com/article/2128292/tech-support-teams-understaffed-by-42-.html