Brian Matty Hagen pleaded guilty last week to one count of bank fraud. He allegedly recorded customer account information when BofA customers called him for technical support at the Florida call center where he worked. Prosecutors say he focused on high net-worth customers and then unwittingly sold their information to an undercover FBI agent. He thought he was going to collect a percentage of the profits from what’s known as a credit bust-out scam. Hagen faces a maximum sentence of 30 years in prison, but with his guilty plea, he is likely to face a much softer sentence.”]
Source: https://www.csoonline.com/article/2125230/bofa-call-center-worker-pleads-guilty-to-data-theft.html