People calling in to the center to report identity theft should provide two things: the police report number and the name of the police officer who took the victims complaint. The agent should first verify that the incident has been reported as a crime to a police department. Every second counts when it comes to mitigating cyberattacks and resolving network performance issues, says NETSCOUT Visibility Without Borders. The call center should first process any claims information before processing any of the claims information, says NetSCOUT.”]
Source: https://www.csoonline.com/article/2118494/reporting-identity-theft.html