USAA CIO Steve Yates started a series of large-scale business continuity exercises. The company simulated a loss of the primary data center for its federal savings bank unit in March. USAA also consulted with PR firm Fleishman-Hillard about how USAA, in a crisis situation, could communicate most effectively with its customers and employees. It has also made plans to deploy critical employees to other office locations around the U.S. Companies such as FedEx, First Union, Merrill Lynch and Wachovia have been involved in contingency planning.”]
Source: https://www.csoonline.com/article/2113102/building-a-disaster-exercise-plan.html