George Viegas, CISSP, CISA is Director of Information Security at a leading multinational information and media company based in Los Angeles. He offers his top 10 tips for security organizations to implement for their support and services delivery organizations: Move customer information out of email or local storage. Follow a ‘double-check’ process with customer communication. Mark all internal threads as ‘INTERNAL’ Do not copy customer data into non-protected locations, spreadsheets or documents for training or other purposes.”]
Source: https://www.csoonline.com/article/2133527/10-security-tips-for-customer-support-and-service.html